COVID-19 Cancellation conditions and measures

Dear guests! This winter will be different and yet unforgettable. Probably on 01st March we start the winter season 2021.

Our cancellation conditions:

To give you more security in your vacation planning due to the corona situation, we have relaxed our cancellation conditions for the winter season 2021:

• up to 14 days before arrival a rebooking / cancellation free of charge is possible
• in case of cancellation 13 - 7 days before arrival we charge 50%,
• for cancellation from 6 days to 1 day before arrival we charge 70% and 
• if you do not arrive, 90% of the total price will be charged.
  

If your stay has to be cancelled in connection with COVID-19 (e.g. due to official closures, travel warnings, travel restrictions, travel from a risk area, border closures, exit bans, positive corona test, ...), of course no cancellation fees will be charged.
Your deposit will be refunded or sent to you as a voucher for another stay.

Travel Cancellation Insurance:

Especially in times like these, we also recommend to take out a travel cancellation insurance. The „Europäische Reiseversicherung“ offers a cancellation cover despite pandemic status also in case of COVID-19 illness. More information

General terms and conditions:

In all other respects, the Austrian hotel contract conditions are deemed to have been agreed. Read more.

Cancellation conditions for summer 2021:

• Up to 30 days before arrival a rebooking / cancellation free of charge is possible
• for cancellation 29 - 14 days before arrival we charge 30%
• for cancellation 13 - 7 days before arrival we charge 50% and
• in case of cancellation from 6 days before arrival and in case of no-show 90% of the total price will be charged.
  

Expected security and hygiene measures after reopening on 01st March 2021:

• Out of consideration for all other guests and our staff, please keep the specified minimum distance of 2 m (except of course persons from the common household or fellow travellers).
• Avoid physical contact e.g. shaking hands, hugs and the welcoming kiss.
• Regular hand washing and disinfecting for your and our health. Dispensers for hand disinfection are available at the reception, restaurant and sauna area.
• Glass dividers at the reception desk. If the minimum distances cannot be maintained during check-in/check-out, we kindly ask you to make use of the oronasal protection mask.
• We kindly ask you to wear a oronasal protection mask when entering and leaving our restaurant. The „mask“ must also be worn when you go to the buffet and may only be removed while you are seating on your place.
• Especially in the buffet area we ask you to keep the minimum distance to other guests and to disinfect your hands before and after going to the buffet.
• In our dining room you will be assigned a fixed table for the duration of your stay.
• Our service staff will serve you with a oronasal protection mask.
• Cleanness and hygiene in our house are not only since Corona times in highest priority. The rooms are - as always - thoroughly cleaned and ventilated. If this causes your check-in to be slightly delayed, we ask for your understanding. Our chambermaids also disinfect all door handles, handrails, light switches, etc. several times a day.
• Our sauna area is open. Disinfectant is available in sufficient quantity. The minimum distance of 2 m has absolutely to be kept.
• We ask you to keep your key with you during your stay or to put it in/out the respective key compartment yourself. After each departure we will disinfect the keys.
  

Current information on skiing in winter 2021:

Skiing is an outdoor sport and it has been proved that it is very beneficial for your health. You are in the fresh mountain air, replenish your vitamin D intake and keep moving. In any case, Ski amadé and the cable car companies will enforce all necessary measures to ensure that you can experience our 4 ski mountains with the best possible safety. From a current perspective, there is nothing to prevent largely unrestricted ski operation in winter 2021. See the measures in detail